Maintenance & Reporting

Maintenance & Reporting of repairs

Here you can report any fault, damage or repairs needed across Kennet Island.  This included the parks, communal areas, gardens & landscaping, parking bays and apartment blocks. 

You can also view a list of the upcoming annual scheduled maintenance & services.

All residences pay a base service charge to contribute to the upkeep of outside common areas, parks, landscaping and shared facilities.  The maintenance of the larger apartment blocks are only paid as a premium by the residents of those blocks that are not open to the rest of Kennet Island, for example costs of lifts & enclosed parking.

Maintenance & Repairs Reporting - Open 24 hours a day

Open for all Houses, Apartments, Parks, Freeholders, Leaseholders and Renters


Note: Residents in Housing Association properties - please contact your Housing Association for all maintenance & repairs.

Thorney, Lundy & Commercial Way flats are owned by TVHA as freeholder, PBM are not responsible for these properties.

If you can take pictures of any issue, maintenance, repair, this can help with exact locations and parts needed to help speed any job with contractors, you can attach these photos in the new PBM Maintenance portal website

Step 1:  Visit: and select ''Request a repair'' button at the top of the website.

Step 2: Select the repair or maintenance topic, such as ''Bike Store'' or ''Communal Gates'' or ''Cleaning''


Step 3: Add any pictures or photos of the damage or maintenance needed or exact location to help

Step 4: Add the location details, address of the property or area needing maintenance

Step 5: Add your contact details to be updated on the progress of the maintenance / any questions needed

Step 6: Confirm and submit the maintenance request

Annual Maintenance Schedules

Maintenance / Description


Window Cleaning

Twice per year

Painting Communal Areas

Ongoing as required

Central Piazza Fountains maintenance

Twice per year, spring / autumn

Parks, Planting, Landscaping - Gardening

Ongoing, 8 week rotation around all areas

Conservation Area - Service / Reed cutting

3 times  per year

Cleaning - Internal communal areas all blocks


Piazza / Parks bins